# SmarterProctoring Help Center

> Help center for SmarterServices

## Student Resources

- [Preparing for Virtual Proctoring](https://help.smarterproctoring.com/en/articles/12398919-preparing-for-virtual-proctoring.md): A guide on what to expect and how to get started with an SmarterProctoring exam.
- [Setting Up Your SmarterProctoring Profile](https://help.smarterproctoring.com/en/articles/15878781-setting-up-your-smarterproctoring-profile.md): What you will see the first time you open your SmarterProctoring dashboard.
- [Readiness Check for Online Testing](https://help.smarterproctoring.com/en/articles/15960049-readiness-check-for-online-testing.md)
- [How to Schedule a Live or In Person Exam](https://help.smarterproctoring.com/en/articles/12703257-how-to-schedule-a-live-or-in-person-exam.md): A step-by-step guide to scheduling an exam with SmarterProctoring.
- [How to Start Your Automated Proctoring Exam](https://help.smarterproctoring.com/en/articles/15363506-how-to-start-your-automated-proctoring-exam.md): A step-by-step guide to starting your exam session with automated proctoring.
- [Student Refund Policy](https://help.smarterproctoring.com/en/articles/10104769-student-refund-policy.md)
- [Scheduling an Exam with the Instructor as a Proctor](https://help.smarterproctoring.com/en/articles/15554466-scheduling-an-exam-with-the-instructor-as-a-proctor.md): A step by step guide to scheduling an exam session where the instructor is the proctor.
- [How to Reschedule or Cancel a Testing Session](https://help.smarterproctoring.com/en/articles/12703262-how-to-reschedule-or-cancel-a-testing-session.md): A guide on how to reschedule or cancel your exam sessions if needed.
- [SmarterProctoring Toolbar](https://help.smarterproctoring.com/en/articles/11841472-smarterproctoring-toolbar.md): A guide to using the SmarterProctoring Toolbar
- [Exam Passwords](https://help.smarterproctoring.com/en/articles/11870417-exam-passwords.md): A guide to unlocking your exam within SmarterProctoring
- [Accessing Attachments](https://help.smarterproctoring.com/en/articles/11852708-accessing-attachments.md): A guide for accessing and viewing files attached for reference during an exam session
- [Session Information](https://help.smarterproctoring.com/en/articles/11879861-session-information.md): A guide to reviewing exam information during your remote proctoring session
- [Accessing the Virtual Calculator](https://help.smarterproctoring.com/en/articles/11862887-accessing-the-virtual-calculator.md): A guide to using the virtual calculator in remote proctoring
- [Contacting Support](https://help.smarterproctoring.com/en/articles/11868963-contacting-support.md): A guide to getting assistance within SmarterProctoring
- [Live View](https://help.smarterproctoring.com/en/articles/11879161-live-view.md): A guide to the live view functionality within SmarterProctoring
- [How to End a Remote Proctoring Session](https://help.smarterproctoring.com/en/articles/11844886-how-to-end-a-remote-proctoring-session.md): A guide on ending a SmarterProctoring session
- [Onboarding 101: Everything You Need to Know](https://help.smarterproctoring.com/en/articles/12150999-onboarding-101-everything-you-need-to-know.md): A step by step guide on how to complete onboarding prior to the start of a remote proctoring session.
- [Onboarding: Headshot / ID Check](https://help.smarterproctoring.com/en/articles/11880015-onboarding-headshot-id-check.md): A guide to completing the ID Check step of onboarding before a remote proctoring session
- [Onboarding: Share Your Audio](https://help.smarterproctoring.com/en/articles/11908967-onboarding-share-your-audio.md): A guide to sharing your audio during onboarding for remote proctoring sessions
- [Onboarding: Speaker Check](https://help.smarterproctoring.com/en/articles/11887864-onboarding-speaker-check.md): A guide on completing the speaker check during onboarding for remote proctoring sessions
- [Onboarding: Connecting Second Camera](https://help.smarterproctoring.com/en/articles/12260641-onboarding-connecting-second-camera.md): A guide to explain how second camera works, and what you will need to complete setup during onboarding
- [How to Position Second Camera for Online Testing](https://help.smarterproctoring.com/en/articles/15706074-how-to-position-second-camera-for-online-testing.md): A video guide on how to set up your second camera device to meet testing requirements.
- [macOS Screen Sharing Permissions](https://help.smarterproctoring.com/en/articles/11957521-macos-screen-sharing-permissions.md): A guide to granting screen sharing permissions to Google Chrome
- [Windows 11 Camera Permissions](https://help.smarterproctoring.com/en/articles/11971659-windows-11-camera-permissions.md): A guide to enabling Camera Permissions for Google Chrome in Windows 11
- [Resetting Chrome Media Permissions](https://help.smarterproctoring.com/en/articles/12038172-resetting-chrome-media-permissions.md): A guide to resetting chrome media permissions
- [System Requirements](https://help.smarterproctoring.com/en/articles/11933675-system-requirements.md): A guide to the system requirements for your remote proctoring session
- [Second Camera: Allowing Camera Permissions on Android](https://help.smarterproctoring.com/en/articles/12111568-second-camera-allowing-camera-permissions-on-android.md)
- [Power](https://help.smarterproctoring.com/en/articles/11955599-power.md): A guide to the importance of having a power source during a remote proctoring session

## Instructor Resources

- [Connect \(Import\) an Exam from Canvas](https://help.smarterproctoring.com/en/articles/16140411-connect-import-an-exam-from-canvas.md): A guide on connecting an exam directly from Canvas into SmarterProctoring.
- [Exam Settings](https://help.smarterproctoring.com/en/articles/14135703-exam-settings.md): An in depth review of available lockdown, recording, and verification settings for virtual exams.
- [Custom Exam Assignment](https://help.smarterproctoring.com/en/articles/15972195-custom-exam-assignment.md): Information on how to assign exams to specific students or groups instead of the entire class.
- [Creating a Written Exam](https://help.smarterproctoring.com/en/articles/15589649-creating-a-written-exam.md): A guide for instructors on how to create and configure written exams within SmarterProctoring.
- [How to Enable the Virtual Calculator](https://help.smarterproctoring.com/en/articles/12732762-how-to-enable-the-virtual-calculator.md)
- [Adding Instructor as Proctor to Exam Settings](https://help.smarterproctoring.com/en/articles/15603970-adding-instructor-as-proctor-to-exam-settings.md): A guide for instructors on how to add testing locations and times where they will be acting as proctors.
- [Exam Setup Guide for Blackboard](https://help.smarterproctoring.com/en/articles/16056311-exam-setup-guide-for-blackboard.md): Exam setup details specific to Blackboard.
- [Exam Setup Guide for Canvas \(New Quizzes\)](https://help.smarterproctoring.com/en/articles/16071365-exam-setup-guide-for-canvas-new-quizzes.md): Setup guide for creating exams using Canvas \(New Quizzes\)
- [Exam Setup Guide for Canvas \(Classic Quizzes\)](https://help.smarterproctoring.com/en/articles/16041723-exam-setup-guide-for-canvas-classic-quizzes.md): Exam setup details specific to Canvas \(Classic Quizzes\)
- [Exam Setup Guide for Cengage](https://help.smarterproctoring.com/en/articles/16140004-exam-setup-guide-for-cengage.md): Exam setup details specific to Cengage.
- [Exam Setup Guide for McGraw Hill: Aleks](https://help.smarterproctoring.com/en/articles/16140045-exam-setup-guide-for-mcgraw-hill-aleks.md): Exam setup details specific to McGraw Hill: Aleks.
- [Exam Setup Guide for McGraw Hill: Connect](https://help.smarterproctoring.com/en/articles/16140120-exam-setup-guide-for-mcgraw-hill-connect.md): Exam setup details specific to McGraw Hill: Connect.
- [Exam Setup Guide for Pearson](https://help.smarterproctoring.com/en/articles/16056434-exam-setup-guide-for-pearson.md): Exam setup details specific to Pearson.
- [Exam Setup Guide for Knewton Alta](https://help.smarterproctoring.com/en/articles/16188605-exam-setup-guide-for-knewton-alta.md): Exam setup details specific to Knewton Alta.
- [Add/Edit Accommodations](https://help.smarterproctoring.com/en/articles/12141494-add-edit-accommodations.md): A guide to add or edit accommodations to students' testing sessions.
- [How to View an Automated Testing Session](https://help.smarterproctoring.com/en/articles/12703180-how-to-view-an-automated-testing-session.md)
- [Session Playback Overview](https://help.smarterproctoring.com/en/articles/12703202-session-playback-overview.md): A guide for instructors on how to review completed testing sessions within SmarterProctoring.
- [Reviewing Incident Reports](https://help.smarterproctoring.com/en/articles/13794310-reviewing-incident-reports.md): A guide to accessing and reviewing incident reports
- [Share Session Feature](https://help.smarterproctoring.com/en/articles/14089196-share-session-feature.md): A guide on how to share session recordings with other users to help review integrity concerns
- [How to Pop In to an Active Session](https://help.smarterproctoring.com/en/articles/15435946-how-to-pop-in-to-an-active-session.md): Directions on how to view students who are currently in an exam session with SmarterProctoring.
- [V2/V3 Comparison Guide](https://help.smarterproctoring.com/en/articles/12997311-v2-v3-comparison-guide.md): A visual outline of the enhancements that V3 will offer compared to V2.
- [Syllabus Language](https://help.smarterproctoring.com/en/articles/12999039-syllabus-language.md)
- [Understanding the SecureSession App](https://help.smarterproctoring.com/en/articles/13312661-understanding-the-securesession-app.md)
- [Benefits of V3 Updates](https://help.smarterproctoring.com/en/articles/12703179-benefits-of-v3-updates.md)

## Proctor Resources

- [Overview of the Virtual Room](https://help.smarterproctoring.com/en/articles/12703211-overview-of-the-virtual-room.md)
- [Virtual Proctoring Tools Explained](https://help.smarterproctoring.com/en/articles/12703244-virtual-proctoring-tools-explained.md)
- [Checking In Students](https://help.smarterproctoring.com/en/articles/12703249-checking-in-students.md)
- [Remote Control Feature](https://help.smarterproctoring.com/en/articles/13916721-remote-control-feature.md): Instructions on how to utilize the Remote Control tool to assist test takers
- [Overview Mode](https://help.smarterproctoring.com/en/articles/13045676-overview-mode.md)
- [Focus Mode](https://help.smarterproctoring.com/en/articles/13045681-focus-mode.md)
- [What Flags Are Detected?](https://help.smarterproctoring.com/en/articles/13045699-what-flags-are-detected.md): A breakdown of what SmarterProctoring automatically flags within testing sessions to improve testing integrity.
- [Internet Health Display Feature](https://help.smarterproctoring.com/en/articles/14206033-internet-health-display-feature.md): A guide to the internet health display within the Virtual Testing Center.
- [Setting Up Pricing](https://help.smarterproctoring.com/en/articles/14049114-setting-up-pricing.md): A guide for how to set up pricing for proctoring
- [Adding Additional Proctor Locations](https://help.smarterproctoring.com/en/articles/13755092-adding-additional-proctor-locations.md)
- [Create and Edit Virtual Proctor Rooms](https://help.smarterproctoring.com/en/articles/14049134-create-and-edit-virtual-proctor-rooms.md): A guide to creating or editing a virtual proctor room.
- [Utilizing Multiple Proctoring Rooms](https://help.smarterproctoring.com/en/articles/13345599-utilizing-multiple-proctoring-rooms.md)

## Admin Resources

- [SecureSession App vs Extension: What's the Difference?](https://help.smarterproctoring.com/en/articles/14365339-securesession-app-vs-extension-what-s-the-difference.md): A breakdown of the differences between the SecureSession App and the SecureSession Extension.
- [Understanding the SecureSession App in SmarterProctoring](https://help.smarterproctoring.com/en/articles/11596071-understanding-the-securesession-app-in-smarterproctoring.md)
- [Second Camera: Privacy and Data](https://help.smarterproctoring.com/en/articles/14786161-second-camera-privacy-and-data.md): Details on what can be expected from using the second camera feature.
- [Installation Guide for LMS: Blackboard](https://help.smarterproctoring.com/en/articles/13113218-installation-guide-for-lms-blackboard.md)
- [Installation Guide for LMS: Canvas](https://help.smarterproctoring.com/en/articles/14172965-installation-guide-for-lms-canvas.md): This guide will assist an LMS administrator with the steps required to install SmarterProctoring in the Canvas LMS via LTI 1.3.
- [LMS: Canvas - Reauthorize Connection](https://help.smarterproctoring.com/en/articles/13064761-lms-canvas-reauthorize-connection.md)
- [Installation Guide for LMS: Moodle](https://help.smarterproctoring.com/en/articles/13064793-installation-guide-for-lms-moodle.md)
- [Installation Guide for LMS: Desire2Learn](https://help.smarterproctoring.com/en/articles/13119642-installation-guide-for-lms-desire2learn.md)
- [Installation Guide for LMS: Jenzabar](https://help.smarterproctoring.com/en/articles/13121561-installation-guide-for-lms-jenzabar.md)