Overview
We know plans change! If you need to reschedule or cancel your upcoming exam session, you can do so quickly through your SmarterProctoring dashboard. This guide will details the steps you'll follow.
In this article, you will learn:
How to reschedule your exam
How to reschedule an exam through RegisterBlast
How to cancel your exam
Ensure you complete your rescheduling or cancellation within your course's permitted timeframe to avoid potential fees or a missed exam.
How to Reschedule Your Exam
Go to your course page and navigate to the SmarterProctoring dashboard.
Find the specific exam appointment you want to change.
Look under the Manage Appointment section and click Reschedule. This is going to automatically reschedule you for the same testing modality, if you need to change modalities (i.e. change from live proctoring to automated) you will need to cancel the appointment and start over with scheduling.
Carefully read any scheduling requirements or guidelines displayed on the screen, then click Schedule your exam.
Select your preferred new date from the calendar on the left.
Review the available appointment times on the right and select one that you want by clicking Schedule. Note: Keep the estimated length of the exam in mind to ensure you choose a window that gives you enough time to finish.
Review the confirmation screen and click Continue. (Note: If you selected an incorrect appointment time, you can change it by clicking Select a Different Time).
Review the final confirmation screen, then return to the dashboard.
Your updated appointment will now appear under Scheduled within the exam details box.
Rescheduling with RegisterBlast
If your exam session is hosted through RegisterBlast, the process is slightly different:
Navigate to your SmarterProctoring dashboard and locate the appointment you need to change. Click the Reschedule button.
A window will slide open informing you that you will be redirected to RegisterBlast. Click Continue to proceed.
Once the RegisterBlast site opens, select your new date and time, and click the Reschedule button.
Review the confirmation and click Return to Dashboard.
How to Cancel Your Exam
If you need to completely cancel a testing session, follow these steps:
Navigate to your course and open the SmarterProctoring dashboard. Locate the appointment you wish to cancel.
Under the Manage Appointment section, click Cancel.
Review the cancellation confirmation prompt carefully. If you are sure, click Cancel Session to proceed. Note: If you do not wish to cancel your session, click Cancel to exit.
Select a reason for cancelling your testing session from the drop-down menu provided and click Send.
If you are cancelling because you need to move your session to a different time, you can follow the Reschedule instructions above instead of cancelling.
If you are cancelling a session that was paid for you will get a refund within a few days.













